Change is a constant in Canadian health ecosystems. While governments and large payor organizations grapple with complex multi-vendor technical environments and a mix of modern and legacy applications, the need for digital innovation and seamless end-to-end processes requires a full suite of technology services capabilities to manage the transformation. PBC Solutions and our technology partner, Advanced Solutions (a DXC Company) can help.
Application Development and Support
Our team has expertise in modern application development, testing, and digital assurance. We also provide application maintenance, end user and technical support, application hosting and delivery as well as application transition and database services.
Hardware and Software Management
Financial, contractual, inventory, and license details of hardware and/or software purchases are tracked and maintained. Established DevSecOps principles and practices increase the speed, scalability, and stability of our build, test, and release cycles and patch management strategy.
Service Management
Our team adheres to ITSM processes in supporting business impacting issues, service outages/ restoration, and problem resolution and investigation. We build our processes to abide by critical system up-time adherence.
Knowledge Management
While tooling can be the enabler, people and cultural dimensions are critical to the success of the service. Governance, standards, and defined processes ensure that we acquire and maintain currency of all items in our repositories, onboard and train staff, and monitor performance.
Conformance / Compliance
We implement conformance evaluation through regular testing and spot audits as well as conformance standards—both functional and non-functional—including security and privacy standards, test case development, test data management, verification, and reporting.
Architecture Services
Our architectural services and engineering team is at the ready to support our clients with architectural governance, mitigation planning, solution and enterprise architecture, and technology solution management. We bring value to creating a broad enterprise architectural vision and roadmap—and avoid focusing on tactical short-term outcomes at the expense of delivering long term business outcomes.
Automation
Intelligent automation uses real-time data and machine learning to continuously measure and elevate performance throughout the IT operations environment. We use them to enhance productivity, gain efficiencies, improve the end-to-end user experience, capture knowledge, and harvest data.
Process automation helps our clients reimagine how their processes can be transformed to meet new digital user expectations. We offer expertise in Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA), in which software runs attended or unattended, working like a virtual employee within the existing IT infrastructure to reliably automate repetitive tasks at scale.
Application service automation can be used to automate key support services including monitoring and incident detection, auto-resolution of incidents, continuous change management, and intelligent workflows.