Health services are an ecosystem of organizations, jurisdictions, authorities, and other partners that must work together to thrive together. We help our clients succeed in this complex and challenging environment by:
Meeting or surpassing the most stringent service standards across partnerships.
Driving not only our clients’ transformation, but that of their critical partners.
Honouring and respecting the diverse people, perspectives, and interests that support the delivery of health services.
Meeting patients where they are in their healthcare journey with culturally safe services.
Flexible payment models
Governments in Canada are responding to the changing dynamics in healthcare by experimenting with alternative provider payment models. While fee-for-service is the most prevalent way of compensating healthcare providers, new models are being designed to deliver high-value health care that enhances patient outcomes at an efficient cost. Our payment expertise and agile approach to enabling innovative solutions means we can adapt to and support multiple complex and integrated payment models.
Seamless, client-focused end user services
We help simplify and demystify access to services and benefits. User-centered tools like online portals, eForms, and automated intake, processing, and assessment allow us to optimize end-user convenience and administrative efficiencies across all our service areas: program enrolment, provider registration, account management, claims adjudication and payment, and administration of provider payment models.
Analytics and reporting technologies are used to evaluate and enhance the end user’s service journey, helping to improve performance and transform services based on smart, integrated data and actionable insights
Contact Centres
We operate a state-of-the-art cloud-based enterprise customer engagement solution where cross-trained teams—supported by robust knowledge management practices—serve citizens and healthcare providers through inbound calls, chat, email handling, and live agent support.
Call centre operations management relies on comprehensive call data for trending and forecasting. Plus, real-time quality assurance and customer satisfaction surveys enable flexibility in adjusting our services to meet changing needs.
