Service delivery at PBC Solutions is guided by a few key principles. We support connected care and interoperability. We place end users at the centre of our work. We focus on enabling digital innovation and advanced analytics as well as obtaining best value for money. And we drive an innovative culture while fostering an environment of respect, inclusiveness, and belonging.
Health Benefits Services
With industry-leading technologies, data-driven intelligence and analytics, omni-channel contact centres, and service delivery models that drive continuous improvement and costs savings, we partner with clients to manage and transform their health and administration services.
Transformation and Program Delivery
Our focus on relentless improvement to systems, processes, and customer experience is rooted in our approach to strategy, innovation, and program delivery.
Privacy and Security
Trust matters. PBC Solutions honours the principles and right of access to information, protection of privacy, and the safety of personal data. Our privacy and security programs ensure compliance with privacy laws, adherence to legislative and freedom of information requirements, and the highest data security standards.
Information Technology
Bolstered by the full suite of technology capabilities provided by our technology partner, Advanced Solutions (a DXC Company), we can optimize current state systems for greater stability, interconnectedness, and uninterruptable operations. At the same time, we can harness the power of digital platforms and technology to transform and modernize services.
Information Management and Analytics
Good data is a valuable asset—it’s necessary for effective decision making and identifying innovation or improvement opportunities. We have established strong data management and governance practices, and our team works closely with our clients to enable streamlined healthcare data integration services, including the creation of reports, dashboards, and visualizations that provide at-a-glance operational insights and data-driven decision making.
Audit, Fraud, and Compliance
A comprehensive risk strategy ensures that risks are identified, assessed based on their likelihood and potential impact, and managed. Claim costs and compliance are controlled through In-house robotic process automation combined with enhanced predictive fraud analytics.