PBC Solutions is a health benefits administrator with a twist: we are focused on health outcomes, not just processing claims. The company was established in 2022 as a wholly owned subsidiary of PBC Health Benefits Society (PBC) and builds off their deep knowledge of health benefits and long history in the British Columbia health care system.
We are leveraging the experience and deep relationships that PBC has cultivated over the past eight decades—along with significant transformations of their benefits administration, customer service technologies, infrastructure, and fraud detection capabilities—to create new and exciting opportunities with large payor organizations in BC and across the country.
Our history
PBC has a long history in the British Columbia health care system, with roots that pre-date the creation of Medicare in Canada by 20+ years. Each of its two predecessor organizations—Medical Services Association and the Credit Union & Cooperative Health Services Society—charted new ground as not-for-profit providers of pre-paid health insurance in the 1940’s to help British Columbians manage their health care costs. These two organizations came together in 1997 as PBC, which is the largest health benefits and health insurance provider in British Columbia.
Transformative solutions
We are change agents. Our culture of innovation offers resilience, adaptability, and flexibility to our clients. We operate within the Scaled Agile Framework for Enterprise (SAFe), which integrates the power of Lean, Agile, and DevOps into a comprehensive operating system that delivers products and services faster, more predictably, and with higher quality.
Relentless collaboration
Our grounding in Vested® outsourcing means we strive to create win-win relationships with our clients—we are equally invested in each other’s success. Clients and staff participate in ongoing innovation challenges and Kaizen exercises as part of our Innovation Management program. Valuable ideas can lead to transformational initiatives or continuous service improvements that improve process, enhance service experience and customer satisfaction, increase efficiency, and reduce cost.
PBCS in the community
PBC Solutions is committed to supporting the communities in which we live, work, and play. We are members of the Victoria and Saanich Peninsula Chambers of Commerce, the BC Technology Industry Association (TIA), and the International Association of Privacy Professionals. We’ve signed the United Way Southern Vancouver Island’s Period Promise pledge and are a proud sponsor of the Nanaimo Steelmen Senior AA Hockey Club. Out team members have also established collection boxes for Mustard Seed, which helps to feed the hungry on Southern Vancouver Island, as well as the local SPCA.
